Returns & Exchanges – Neologic Labs LTD

1. Return Eligibility

• Returns are accepted within 14 days of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Some enterprise hardware may be subject to a restocking fee.

2. How to Initiate a Return

• Contact us at [email protected] with your order number and reason for return.
• We will provide return instructions and an RMA (Return Merchandise Authorization) number.
• Returns without an RMA may not be accepted.

3. Refunds & Exchanges

• Refunds are processed within 5-10 business days after we receive and inspect the item.
• Shipping fees are non-refundable unless the return is due to a defect or incorrect shipment.
• Exchanges are subject to stock availability.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, contact us within 48 hours of delivery for a replacement or refund.

5. Non-Returnable Items

• Custom-built or special-order items.
• Opened software licenses or digital products.

📍 Neologic Labs LTD – 85 Great Portland Street, First Floor, London, England, W1W 7LT
📧 [email protected] | 📞 +447411567184