1. Introduction

Welcome to Neologic Labs LTD ("Company," "we," "our," "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect and process different types of personal information, including:

• Personal Identification Information (Name, Email, Phone Number, Billing and Shipping Address)
• Payment Information (Credit/Debit Card Details, PayPal Information – processed securely via third-party payment providers)
• Technical Data (IP Address, Browser Type, Operating System, Device Information)
• Usage Data (Pages Visited, Time Spent on Website, Clicks, and Interactions)
• Communication Data (Emails, Live Chat, Customer Support Interactions)

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill orders, including payment processing and shipping
• To provide customer support and respond to inquiries
• To send important updates regarding orders, services, and policies
• To improve our website, services, and customer experience
• To analyze website usage for marketing and analytical purposes
• To prevent fraud and ensure security compliance

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share data with:

• Payment Processors (to securely handle transactions)
• Shipping & Delivery Partners (such as DHL, Parcel Force, and other couriers)
• IT & Security Providers (to protect against cyber threats and fraud)
• Legal Authorities (if required by law or to protect our business and customers)

5. Data Security

We take security seriously and implement encryption, firewalls, and access controls to protect your personal data. However, while we strive to safeguard your information, no online transmission is 100% secure.

6. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to enhance user experience, track website performance, and support marketing efforts. You can manage or disable cookies through your browser settings.

7. Your Rights & Choices (GDPR Compliance)

If you are in the UK or EU, you have the following rights under the General Data Protection Regulation (GDPR):

• The right to access your data
• The right to correct inaccurate information
• The right to request data deletion
• The right to opt out of marketing communications
• The right to data portability

To exercise any of these rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to review their terms before sharing any personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates will be communicated to users.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📍 Neologic Labs LTD
📍 85 Great Portland Street, First Floor, London, England, W1W 7LT
📧 [email protected]
📞 +447411567184